Privacy Policy

1. Who we are

GrubNmore ("we", "us", "our") is a cloud kitchen based at No. 13 Balogun Street, Lekki Beach Road, Lekki, Lagos, Nigeria. This policy explains what personal information we collect through grubnmore.com and its ordering flow, why we collect it, and how we handle it under the Nigeria Data Protection Act (NDPA) 2023, enforced by the Nigeria Data Protection Commission (NDPC).

If you have questions about this policy or your data, contact us on WhatsApp at +234 803 679 5005 or hqgustogrub@gmail.com.

2. What we collect

When you place an order on grubnmore.com, we collect:

• Your name — so we know who the order is for.
• Your phone number — so we and our delivery rider can reach you.
• Your delivery address — so we know where to deliver.
• Your order details — what you ordered, quantities, and total amount.

We do not ask you to create an account, and we do not store payment card details ourselves — see Section 4.

We also automatically collect some technical information when you visit the site, through two tools:

• Meta Pixel (Facebook/Instagram) — records that you visited the site and, if you complete a purchase, that a purchase happened, so we can measure whether our Instagram and Facebook ads are working.
• Google Analytics — records general visit and purchase patterns (pages viewed, general location by city, device type) so we can see what's working on the site.

Neither of these tools gives us your name or phone number directly — they track browsing behavior, not your order details.

3. How we use your information

We use what you give us only to:

• Prepare, confirm, and deliver your order.
• Contact you on WhatsApp about that order (confirmations, delivery updates, or a question from the kitchen).
• Process your payment through Paystack, where card payment is available.
• Improve our menu, delivery coverage, and marketing based on overall order patterns.

We do not sell your personal information to anyone, and we do not share your name, phone number, or address with any third party except the ones needed to fulfil your order (our delivery rider, and Paystack for payment — see Section 4).

4. Payment processing

Where card payment is available, it's processed by Paystack, a licensed Nigerian payment processor. When you pay by card, your card details go directly to Paystack — GrubNmore never sees or stores your full card number, expiry date, or CVV. Paystack's own privacy policy governs how they handle that payment data; you can find it at paystack.com/privacy-policy. Where payment is arranged by bank transfer or POS instead, no card data passes through us either way.

5. WhatsApp

Once you order, your order details are sent to our WhatsApp number so our kitchen can confirm and prepare it. This means your name, phone number, address, and order details are visible in that WhatsApp conversation, the same as any WhatsApp chat. We use WhatsApp only to coordinate your specific order — not to add you to broadcast lists or marketing messages without your separate consent.

6. How long we keep your information

We keep order records (name, phone, address, order history) for as long as needed to resolve any dispute, refund request, or tax/accounting obligation — currently 24 months from the order date. After that, we delete or anonymize it.

7. Your rights under the NDPA

Under the Nigeria Data Protection Act 2023, you have the right to:

• Ask us what personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information (subject to any legal obligation we have to keep order/financial records for a period, e.g. for tax purposes).
• Withdraw consent for marketing contact at any time — just tell us on WhatsApp.

To exercise any of these rights, message us on WhatsApp at +234 803 679 5005 or email hqgustogrub@gmail.com.

8. Data protection contact

At GrubNmore's current single-kitchen scale, we do not yet have a formally designated Data Protection Officer; questions about this policy or your data go directly to Emmanuel Kalasuwe, Founder, reachable via WhatsApp at +234 803 679 5005 or hqgustogrub@gmail.com. We'll appoint a formal DPO and register accordingly with the NDPC if our data volume or risk profile requires it as we grow.

9. Cookies and tracking

grubnmore.com uses the Meta Pixel and Google Analytics described in Section 2 to understand site visits and measure advertising performance. These tools may set cookies or use similar technology in your browser. You can block these using your browser's privacy settings or an ad blocker; doing so won't affect your ability to order.

10. Children

GrubNmore's ordering service is intended for adults capable of entering into a purchase agreement. We do not knowingly collect information from children.

11. Changes to this policy

If we materially change what we collect or how we use it, we'll update the date at the top of this page. Continued use of grubnmore.com after a change means you accept the update.